Terms and Conditions

Welcome to HeyMahila! These Terms and Conditions ("Terms") govern your use of our website https://heymahila.com and the services offered by New Era Enterprises (“Company,” “we,” “us,” or “our”). By accessing or using our website, you agree to comply with these Terms. If you do not agree, please do not use our services.

1. General Information

  • HeyMahila is an e-commerce platform operated by New Era Enterprises, registered in India.
  • These Terms apply to all visitors, users, and customers of HeyMahila.
  • We reserve the right to modify these Terms at any time. Continued use of the website after changes constitutes acceptance of the new Terms.

2. User Accounts & Registration

  • You may be required to create an account to access certain features of our website.
  • You agree to provide accurate, complete, and up-to-date information.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • We reserve the right to suspend or terminate accounts that violate these Terms.3. Products & Orders
  • All products listed on HeyMahila are subject to availability.
  • We reserve the right to refuse or cancel any order due to pricing errors, stock issues, or fraudulent activities.
  • Orders will only be processed after full payment is received.

4. Pricing & Payments

  • All prices on our website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
  • We accept payments via Razorpay, Paytm, UPI, credit/debit cards, and net banking.
  • If a payment fails or is reversed, we reserve the right to cancel your order.

5. Shipping & Delivery

  • Orders are shipped within 2 days of confirmation. Delivery times vary based on location.
  • We are not responsible for delays caused by courier services or unforeseen circumstances.
  • In case of a lost or damaged shipment, please contact us at heymahila.com@gmail.com within 48 hours of delivery.

6. Returns, Refunds & Cancellations

  • Please refer to our Returns & Refunds Policy for details.
  • Refunds will be processed in the original mode of payment within 2 days after approval.

7. Intellectual Property Rights

  • All content on HeyMahila, including text, images, logos, and designs, is owned by New Era Enterprises and protected under Indian copyright laws.
  • Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

8. User Conduct

By using our website, you agree NOT to:

  • Violate any applicable laws and regulations.
  • Use the site for fraudulent or unlawful activities.
  • Upload harmful, misleading, or defamatory content.
  • Interfere with the website’s security or disrupt its functionality.

We reserve the right to restrict or terminate access to any user who violates these terms.

9. Limitation of Liability

  • HeyMahila and New Era Enterprises shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products.
  • We do not guarantee uninterrupted, error-free access to our website at all times.

10. Indemnification

You agree to indemnify and hold harmless New Era Enterprises, its directors, employees, and affiliates from any claims, damages, or expenses arising from:

  • Your use of our website.
  • Violation of these Terms or applicable laws.
  • Any third-party claims related to your actions.

11. Governing Law & Jurisdiction

  • These Terms are governed by the laws of India.
  • Any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

12. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

📧 Email: heymahila.com@gmail.com
📍 Address: H. No-4, EXT. PH-VI, Rajendra Park, Near Pole No-MDKA001, Nangloi Extension, New Delhi, West Delhi, Delhi - 110041

By continuing to use our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.