Returns & Refunds Policy

Returns & Refunds Policy

At HeyMahila, we value our customers and strive to provide the best shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original packaging.
  • The return request must be raised within 3 days of receiving the order.
  • Items such as intimate wear, personal hygiene products, and customized products are not eligible for return.
  • Products purchased during sale events or with discounts may not be eligible for returns unless defective or damaged.

To initiate a return, please contact our support team at heymahila.com@gmail.com with your order details.

2. Refund Policy

Refunds will be processed under these circumstances:

  • If the returned item meets our return eligibility criteria.
  • If your order is canceled before shipment.
  • If the product received is defective or damaged (must be reported within 24-48 hours of delivery).

Refund Method:

  • Prepaid orders: Refunds will be credited to the original payment method within 2 business days.
  • COD orders: Refunds will be processed via bank transfer or store credit.
  • Shipping charges (if applicable) are non-refundable.

3. Exchange Policy

  • Exchanges are allowed only for size-related issues (subject to stock availability).
  • If the requested size is unavailable, we will offer a refund or store credit.
  • Exchanges must follow the same return eligibility guidelines.
  • The exchange product will be delivered to you within 4-7 days. 

4. Non-Returnable Items

Certain categories are not eligible for returns or refunds:

  • Personal care, hygiene, and intimate products.
  • Customized or made-to-order items.
  • Gift cards and promotional items.

5. Return Process

  1. Contact our customer support at heymahila.com@gmail.com or call 8076822542.
  2. Provide order details and reason for return.
  3. We will guide you through the return shipping process (pickup/drop-off details will be provided if applicable).
  4. Once received and inspected, we will initiate the refund/exchange.

6. Cancellations

  • Orders can be canceled before they are shipped.
  • If an order has been dispatched, it cannot be canceled, but you can initiate a return after delivery.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  • Check your bank statement.
  • Contact your payment provider, as processing times vary.
  • If the issue persists, reach out to us at heymahila.com@gmail.com.

8. Contact Us

For any queries regarding returns or refunds, please contact us at:

  • Email: heymahila.com@gmail.com
  • Phone:  8076822542
  • Address: H. No-4, EXT. PH-VI, Rajendra Park, Nearby Landmark: Pole No-MDKA001, Nangloi Extension, New Delhi, West Delhi, Delhi - 110041

We appreciate your trust in HeyMahila and are committed to ensuring a seamless shopping experience for you!