Shipping Policy

At HeyMahila, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased from our website https://heymahila.com.

1. Shipping Locations

  • We currently ship across India.
  • International shipping depends on the shipping partner.

2. Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Processing times may vary during peak seasons, promotions, or unforeseen circumstances.

3. Estimated Delivery Time

  • Metro Cities: 3-5 business days
  • Tier 2 & 3 Cities: 5-7 business days
  • Remote Areas: 7-10 business days

Note: Delivery timelines are approximate and may vary due to courier delays, weather conditions, or any unforeseen circumstances beyond our control.

4. Shipping Charges

  • Standard Shipping: Free for All orders
  • International shipping: Depends on the shipping partner.

The exact shipping charges will be displayed at checkout before completing your purchase.

5. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email/SMS with a tracking number and a link to track your shipment.
  • If you do not receive tracking details within 3 days of placing your order, please contact us at heymahila.com@gmail.com.

6. Delivery Policy

  • Deliveries will be made to the address provided during checkout. Please ensure that your address and contact details are accurate.
  • If a delivery attempt is unsuccessful due to an incorrect address or unavailability of the recipient, the courier may reattempt delivery or return the package to us. Additional charges may apply for re-shipping.
  • If your package is marked as "Delivered" but you haven’t received it, please contact us within 48 hours for assistance.

7. Delayed or Lost Shipments

  • If your order is delayed beyond the estimated timeframe, please check the tracking details first.
  • In case of lost shipments, we will initiate an investigation with the courier service. Refunds or replacements will be provided based on the investigation outcome.

8. Damaged or Missing Items

  • If your order arrives damaged or with missing items, please email us within 48 hours of delivery at heymahila.com@gmail.com with:

    • Order number
    • Photos of the package and damaged items
    • A brief description of the issue

  • We will assess the situation and offer a replacement or refund as applicable.

9. Changes & Cancellations

  • Once an order is processed for shipping, it cannot be canceled or modified.
  • If you need to update your shipping details before the order is dispatched, please contact us immediately.

10. Contact Us

For any shipping-related queries, reach out to us at:

📧 Email: heymahila.com@gmail.com
đź“Ť Address: H. No-4, EXT. PH-VI, Rajendra Park, Near Pole No-MDKA001, Nangloi Extension, New Delhi, West Delhi, Delhi - 110041

By placing an order with us, you agree to the terms outlined in this Shipping Policy.